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Lifting The Rocks, Finding The Gold
原價:
HK$570.00 
現售:
HK$541.5
節省:
HK$28.5 購買此書 10本或以上 9折, 60本或以上 8折
抱歉! 此商品已售罄, 不能訂購
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商品簡介 |
| Lifting The Rocks, Finding The Gold, captures the six imperatives that world class credit issuers use to drive continuous, sustainable improvements. The six imperatives are strategy, engagement, customer relationship management, analytical, technology and performance.
Lifting The Rocks, Finding The Gold, addresses all phases of the credit life cycle with insights, experiences and examples from fifteen internationally recognized industry experts.
With the ever-increasing pressures to increase revenues, reduce costs, improve customer experience and reduce customer turnover, managers across all industries from senior executives to operations supervisors will benefit from understanding world class receivables management. For example:
How do you grow revenues without increasing credit risk?
What portion of churn is involuntary through the collections process?
How do you retain delinquent customers in a competitive market?
How does the company ensure that its call centers – sales, service and collections - are talking to the right customers?
Which customer behaviors need to change to improve profitability? |
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