This is Service Design Doing (Paperback)
 
作者: Marc Stickdorn 
分類: User interface design & usability  
書城編號: 1145941

原價: HK$500.00
現售: HK$475 節省: HK$25

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出版社: O'Reilly Media
出版日期: 2018/01/12
尺寸: 235x191x15mm
重量: 0.93 kg
ISBN: 9781491927182
 
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商品簡介


How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.

Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience.

Move from theory to practice and build sustainable business success.

Marc Stickdorn 作者作品表

這就是服務設計!方法篇

This is Service Design Doing (Paperback)

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