Powerful Conversations breed a powerful organization. POWERFUL CONVERSATIONS is packed with goal-oriented strategies, tools, and real-life examples from great leaders. Use its deliberate, directed techniques to achieve exceptional levels of performance, create and maintain valuable relationships, and forward the goals of both yourself and your organization with every word you speak. Mastering the three stages of a Powerful Conversation?from shared feelings and beliefs, to an exchange of wants and needs, closing with action steps and mutual commitments?will help you exercise more control over your interactions, and greatly enhance both your leadership skills and your success.

Look inside to discover:
How to plan, conduct, and measure Powerful Conversations;
Using the Tower of Power as a tool in coaching;
The four Cs of Trust?clarity, caring, consistency, and commitment
Five strategies to satisfy?and keep?your best employees
Tools to turn the company grapevine from a poisonous plant into a pathway for learning
Determining your leadership competencies through the Leadership Assessment Instrument
Targeting Passionate Champions to drive an Agenda for Change.

Leaders across the country are praising POWERFUL CONVERSATIONS:

"Phil Harkins has it exactly right. To be a leader is to communicate powerfully?as he does in this thoughtful book." - Robert B. Reich, Professor of Social and Economic Policy, Brandeis University.

"Powerful Conversations have made a real difference in the rf...