Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in a health and social care setting.Presented in a unique and easy-to-use dictionary format, this practical guide will help studentsand practitioners understand and apply the principles of effective communication. From the 'how to' practicalities through to challenges and honing existing skills, this book will ensurethey have the confidence and knowledge to communicate skilfully and successfully in many different contexts and settings.The new edition features:New chapter entries covering empathy, documentation and simulationGroup exercises added in each chapterNew information on National Accessible Information Standards on learning difficultiesEssential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role.
