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Difficult Conversations How to Discuss What Matters Most
原價:
HK$180.00
現售:
HK$171
節省:
HK$9 購買此書 10本或以上 9折, 60本或以上 8折
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出版社: |
Penguin
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出版日期: |
2010/11/02 |
頁數: |
352 |
重量: |
0.25 kg |
ISBN: |
9780143118442 |
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商品簡介 |
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: - Decipher the underlying structure of every difficult conversation - Start a conversation without defensiveness - Listen for the meaning of what is not said - Stay balanced in the face of attacks and accusations - Move from emotion to productive problem solving |
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