Difficult Conversations How to Discuss What Matters Most
 
作者: Douglas Stone 
書城編號: 240620

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出版社: Penguin
出版日期: 2010/11/02
頁數: 352
重量: 0.25 kg
ISBN: 9780143118442

商品簡介
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

- Decipher the underlying structure of every difficult conversation
- Start a conversation without defensiveness
- Listen for the meaning of what is not said
- Stay balanced in the face of attacks and accusations
- Move from emotion to productive problem solving

Douglas Stone 作者作品表

Difficult Conversations: How to Discuss What Matters Most (Revised) (Paperback)

eBook: Navigate the Investment Jungle: Seven Common Financial Traps and How to Sidestep Them (DRM EPUB)

Thanks for the Feedback: The Science and Art of Receiving Feedback Well (paperback)

Thanks for the Feedback (Paperback)

Thanks for the Feedback

Difficult Conversations How to Discuss What Matters Most

Difficult Conversations 6-copy prepack w/ easel (S-Prepack)

Difficult Conversations How to Discuss What Matters Most

Difficult Conversations 12-copy mixed Prepack (S-Prepack)

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