Organizational measures are the foundational building blocks that shape an organization’s vision and action. All too often however, these measures do not receive the attention they deserve. In addition, it is common for organizations to overact and measure too much, resulting in the same results as when you don’t measure at all—a lack of understanding, focus, and direction.
The Right Measures: The Story of a Company’s Journey to Find the True Indicators of Its Success and Values uses a compelling story toexplain how using the right measures can make all the difference between success and failure in your organization. It follows the story of two companies—one that measures in great detail, yet its overall goals and objectives are not being achieved. While the other uses a much simpler, yet effective measurement structure that integrates cultural acceptance, individual performance, and team performance with key performance indicators (KPIs).
Defines organizational measures and explains why companies use them
Explains what different companies measure and how those measurements reflect organizational values
Supplies the tools to make measurement a focus in your organization
Illustrating how measures can impact employee behavior, bottom-line profitability, and customer satisfaction, this fast-paced business novel provides the understanding required to select the appropriate measures for your organization—measures that will motivate and guide your employees along the path to success. Using real-world examples, it supplies time-tested insights to help you establish the foundational structure needed to succeed in today’s increasingly competitive global business environment.
A website dedicated solely to the book can be found at: http://www.therightmeasures.com/
Contents
A New Job
What a Day!
More Questions Than Answers
What Are We Doing Wrong?
The Tape Measure
Finding Your Tape Measure
Just Folloles
Don’t Rock the Boat
Asking the Right Questions
The Journey for Answers
A Career Cut Short
A Game Changer
Creating the Plan
Help from Others
Measurements with Meaning
A Time to Start Over
Take 2
It Does Not Happen Overnight
The Journey Continues
Author Bio
Mark A. Nash is Operations Manager for Pelco Products, Inc. He has over 25 years of process improvement experience, both as an internal and external consultant/engineer, in manufacturing, distribution, government, and healthcare. This diversified background allows Nash to work outside the box looking for process solutions many people cannot visualize.
A multi-skilled Six Sigma Black Belt, Nash is also a certified NIST/MEP Lean Master trainer, having partnered with the Oklahoma Manufacturing Alliance to provide Lean manufacturing training throughout the state of Oklahoma. Nash has facilitated more than 400 Lean workshops and has facilitated kaizen events f...
