Chapter 1 Good Answers to Interview 回答面試官
Chapter 2 New Employee Orientation 新進員工訓練
Chapter 3 Telephoning 電話用語
Chapter 4 Presentation 簡報
Chapter 5 On a Business Trip 出差
Chapter 6 Touring a Trade Fair 參觀商展
Chapter 7 Discrimination in the Workplace 職場上的歧視
Chapter 8 Negotiation協商
Chapter 9 Formal Business Meeting 正式商務會議
Chapter 10 Signing a Contract 簽訂合約
Chapter 11 Sales Language 銷售用語.
Chapter 12 Payment Terms 付款方式
Chapter 13 Packing, Shipment & Insurance包裝、裝運及保險.
Chapter 14 Claim & Arbitration 索賠及仲裁
Chapter 15 Agency代理.
Chapter 16 Customer Service客戶服務
Chapter 17 Collaboration Across Departments跨部門合作
Chapter 18 Hosting a Guest接待訪客
Chapter 19 Arranging Travel Plans安排旅遊計畫.
Chapter 20 Annual Self-Evaluation年度自我評量
附錄 1 Letter of Application求職信.
附錄 2 Resume 履歷表.
附錄3 Autobiography自傳.
【內文】
Chapter 1 Good Answers to Interview 回答面試官
這該怎麼答？
Unit 1 What are your greatest strengths? 你的最大優點為何？
新手：
Do not care about the job’s requirements. 不管工作要求為何。
“I am especially good at writing fictions, and that’s why when I heard there was a vacant position of the copyrights director in your publishing house, I immediately applied.”
「我特別擅長寫小說，所以我一聽說你們出版社有版權主任的職缺，便馬上提出申請。」
Boast too much. 太自誇。
“My greatest strength is not having any weaknesses.”
「我最大的優點便是沒有缺點。」
Too humble. 太謙虛。
“Let me think about it…. I think I still have to improve myself much to fit in well with your company.”
「讓我想想看……我想我還要多改善自己才能適合在貴公司工作。」
建議：
Answers should be about the job’s requirements. 答案應該要與工作要求相關。
“I am particularly good at organizing details and negotiating with English native speakers. With two years of experience of working in a copyright agency in the past, I am sure I am the best person for this position of the copyrights director.”
Give good examples to support statements. 舉出具體例子來作證論點。
“Above all, I think in terms of the employer and have made a very positive contribution to the whole company. In the past year, I successfully hosted visitors from Shanghai and organized company trip to Tokyo. Not only that, I managed to reduce the costs of new staff training by 50%.”
“My former boss thinks that I helped him solve many problems. It must be because I always think in the shoes of the employer.”
「我上個老闆認為我幫他解決了很多問題，這一定是因為我總是站在雇主的角度來思考。」
Unit 2 What are your greatest weaknesses? 你的最大缺點為何？
新手：
Show serious weaknesses. 暴露出嚴重缺點。
“To be honest, I don’t have any weaknesses, except that sometimes I have no number sense, especially English numbers.”
＜在申請業務工作時＞
「老實說，我沒有什麼缺點，除了有時候對數字沒有概念，特別是英文數字。」
Not to the point of the interview. 與面談不相關。
“Whenever I see sweets, I just can’t help eating too much.”
「每次我看到甜點都會失控而吃太多。」
Not sincere. 不誠懇。
“My greatest weakness is not having any weaknesses because I am a perfectionist.”
「我最大的缺點便是沒有缺點，因為我是個完美主義者。」
建議：
Positive statements. 正面的說法。
”We all have weaknesses. If I have to name one of my weaknesses, it would be often putting much more efforts into the job than needed to achieve the best end result. Sometimes it would bother the other people in the same team.”
Be sincere and show willingness to improve. 誠懇地表示願意改善。
”Math has never been my strong point. If this job has to deal with numbers, I will carry a calculator with me all the time and do my best to practice working with numbers.”
