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Real English for Careers is a series of books designed to help professionals and college students develop the necessary language skills to succeed in the professional world. Covering a wide range of industries, the series teaches English as it is used in specific professions and work environments. Real English for Careers is ideal for those who want to improve their English communication skills quickly and easily.
Key Features of Real English for Hotel Staff
＊12 units covering common situations faced by hotel staff, whether it’s in a grand hotel or a youth hostel
＊Topics that include taking reservations, check-in service, restaurant & bar service, room service, housekeeping service, customer complaints, and checkout service
＊Conversations that demonstrate practical, everyday English for students interested in a career in hotel service, or those preparing for entrance exams or hotel interviews
＊Vocabulary and key expressions that form the basic tools for communicating effectively and confidently
＊Practical illustrations to facilitate comprehension
＊Step-by-step instructions and exercises to immerse students in the key language components of reading, listening, speaking, and writing
＊Job simulation involving role-play and a variety of other exercises to help students practice how to handle specific situations
＊Reading and listening sections that use real-life scenarios to help students cultivate the ability to use English confidently and effectively in a hotel and hospitality environment
＊Tip boxes to encourage discussion and reflection on pursuing hotel and hospitality as a career path
＊MP3 audio recordings by native speakers
＊Appendix with a word list providing keywords and explanations
Each unit includes:
＊Warm-up exercises
＊Conversations
＊Key expressions
＊Useful phrases
＊Basic drills and buildup activities
＊Job simulation section
＊Reading and listening section
＊Helpful tips
CONTENTS
Plan of the Book
UNIT 01 Answering Questions About Hotels
- Answering Questions About Hotel Facilities
- Describing How to Get to the Hotel From the Airport
- The Origin of the Hotel
UNIT 02 Reservations
- Taking Reservations
- Changing Reservations
- Various Types of Hotel Rooms
UNIT 03 Check-In Service
- Check-In Service for Reservations Made Online
- Check-In Service for Walk-ins
- Front Desk: The Face of a Hotel
UNIT 04 Giving Essential Information About Hotel Services
- Providing Essential Information About Rooms and Services
- Explaining Hotel Facilities and Services
- Services That Hotels Provide
UNIT 05 Giving Local Information
- Giving Advice About Local Travel
- Advising Guests on Visitor Attractions
- The Concierge: The Representation of a Hotel
UNIT 06 Restaurant & Bar Service
- Breakfast at the Restaurant
- Drinks at the Bar
- Types of Hotel Breakfasts
UNIT 07 Hotel Facilities
- At the Fitness Center
- At the Business Center
- Types of Shops Inside Hotels
UNIT 08 Room Service
- Taking Room Service Orders on the Phone
- Making Special Deliveries
- Room Service at Hotels
UNIT 09 Housekeeping Service
- Providing Housekeeping Service
- Handling Complaints About Room Problems
- Housekeeping Department Staff Members and Their Duties
UNIT 10 Mistakes and Complaints
- Handling Complaints About Wrong Rooms
- Taking Care of Complaints at a Restaurant
- Steps to Handling Complaints
UNIT 11 Helping Guests
- Lost and Found Service
- Emergencies and First Aid
- Medical Emergency Procedures
UNIT 12 Checkout Service
- Checkout Service
- Handling Disputed Charges
- Servicing a Room for the Next Guest
Appendix: Word List
