Dealing with Difficult People (Paperback)
 
作者: Roy Lilley 
書城編號: 1559997

原價: HK$140.00
現售: HK$133 節省: HK$7

購買此書 10本或以上 9折, 60本或以上 8折

購買後立即進貨, 約需 18-25 天

 
 
出版社: KOGAN PAGE
出版日期: 2019/06/28
尺寸: 211x147x11mm
重量: 0.21 kg
ISBN: 9780749486419

商品簡介


Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool.

By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

The Creating Success series of books...
Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

Roy Lilley 作者作品表

eBook: Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People (DRM EPUB)

eBook: Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People (DRM PDF)

eBook: A-Z of Management for Healthcare Professionals (DRM PDF)

eBook: A-Z of Management for Healthcare Professionals (DRM EPUB)

Dealing with Difficult People (Paperback)

eBook: Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People (DRM EPUB)

eBook: Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People (DRM PDF)

Dealing with Difficult People (Paperback)

Dealing with Difficult People (Paperback)

Dealing with Difficult People (Paperback)

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