Unit 1 Arriving at a New Job 新人報到 Unit 2 Welcoming and Introducing the Newcomer 歡迎與介紹新人 Unit 3 Meeting Your New Boss or Supervisor 會見老闆或上司 Unit 4 Learning About Your Office 認識辦公室環境 Unit 5 Learning About Locations Near Your Office 認識公司週遭環境 Unit 6 Learning About Your Company's Organization 認識公司組織 Unit 7 Asking/Answering Questions About Your Duties at Work 詢問與說明職務
Part 2 Communication in the Office 公司內部溝通
Unit 8 Greetings and Small Talk in the Office 辦公室的基本問候語 Unit 9 Telephone Etiquette 電話禮儀 Unit 10 Taking Messages 記錄留言 Unit 11 Taking a Day Off 請假 Unit 12 Explaining Reasons for Being Late 說明遲到原因 Unit 13 Email Correspondence Within the Company 公司內部的電子郵件 Unit 14 Setting up a Meeting 會議準備事項 Unit 15 Applying for Stationery 申請文具 Unit 16 Making Requests Related to Your Work and Asking for Permission 提出公務申請並請求批准
Part 3 Using Office Appliances 硬體設備的使用
Unit 17 Using a Fax Machine 使用傳真機 Unit 18 Using a Copy Machine 使用影印機 Unit 19 Basic Computer Functions 電腦的基本功能 Unit 20 FTP and Networks Inside the Company 內部網路與資源共享 Unit 21 Using the Internet 使用網路 Unit 22 Using Instant Messengers for Correspondence 使用通訊軟體 Unit 23 Using a Printer 使用印表機 Unit 24 Using Email 使用電子郵件 Unit 25 Viruses and Troubleshooting 電腦中毒與疑難排解
Part 4 Discussions, Meetings, and Proposals 工作事務
Unit 26 Making Proposals 提議 Unit 27 Conducting a Meeting 進行會議 Unit 28 Discussing Marketing Strategies 討論行銷策略 Unit 29 Proposing a New Project 提出新企畫 Unit 30 Presenting a New Product 介紹新產品 Unit 31 Discussing Solutions to a Problem 討論問題的解決方案 Unit 32 Discussing a Mistake 討論工作疏失 Unit 33 Accepting Criticism and Taking Responsibility 接受批評與承擔責任 Unit 34 Distribution of Work and Responsibilities 責任歸屬與工作分配 Unit 35 Feeling Overworked and Making Complaints 工作過量與抱怨 Unit 36 Working Overtime 加班
Part 5 Outside Correspondences and Contacts 對外的聯絡
Unit 37 Contacting by Email 以電子郵件聯絡 Unit 38 Contacting by Fax 以傳真聯絡 Unit 39 Making Appointments with Customers on the Phone 以電話與客戶預約會面 Unit 40 A Lunch Meeting with Customers 與客戶的餐會 Unit 41 Introducing and Promoting Your Products 介紹與推薦公司產品 Unit 42 Describing and Comparing Products 說明與比較產品 Unit 43 Price Negotiations with Customers 與客戶議價 Unit 44 Making Purchases and Comparing Prices 採購產品與比價 Unit 45 Accepting and Shipping Orders 接單與送貨 Unit 46 Making a Deal with a Customer 與客戶達成協議 Unit 47 Discussing Contract Terms 討論合約條款 Unit 48 Signing an Official Contract 簽署正式合約 Unit 49 Dealing with Customer Complaints 處理客訴
Part 6 Personnel Matters 人事相關事宜
Unit 50 Interviewing a Job Applicant 面試應徵者 Unit 51 Explaining the Benefits of the Company 說明公司福利 Unit 52 Negotiating the Salary 交涉薪資 Unit 53 Hiring a New Employee 聘用新員工 Unit 54 Tax Issues 稅務事宜 Unit 55 Insurance Issues 保險事宜 Unit 56 A Promotion 升遷 Unit 57 A Change in Personnel 人事異動 Unit 58 Resignation 辭職
Part 7 Socializing and Travel 社交與旅遊
Unit 59 A Lunch Gathering Between Colleagues 同事間的聚餐 Unit 60 Year-end Bonuses 年終獎金 Unit 61 Staff Outings 員工旅遊 Unit 62 Arranging a Business Trip 安排出差 Unit 63 Booking a Hotel Room 訂房 Unit 64 Confirming Flights and Booking Air Tickets 確認班機與訂機票 Unit 65 Renting a Car or Taking Public Transportation 租車或搭乘大眾運輸工具
