Unit 1 Basic business telephone etiquette 商務電話基本禮儀
Unit 2 Taking calls and making calls 接電話和撥打電話
Unit 3 Taking messages and transferring information 處理留言和轉述訊息
Unit 4 Switchboard speaking 總機談話
Unit 5 Dealing with communication difficulties 處理通訊作業的困擾
Part 2 Making arrangem appointments 做出安排和約定
Unit 6 Arranging a meeting 安排會議
Unit 7 Arranging an appointment with a client, supervisor
和客戶或主管約見面
Unit 8 Arranging a schedule 安排時程表
Unit 9 Canceling or changing times 取消或變更時間
Part 3 English for socializing 社交用英語
Unit 10 First meetings 初次會面
Unit 11 Talking about jobs 談論工作
Unit 12 Talking about family 談論家庭
Unit 13 Talking about interests and sports 談論興趣和運動
Unit 14 Talking about vacations 談論假期
Unit 15 Talking about health 談論健康狀況
Unit 16 Inviting people to a dinner party or other activity邀人參加懋|或其他活動
Unit 17 Social phrases for dinner Parties 懋|的社交用語
Part 4 Making a speech and presentation 致詞或做簡報
Unit 18 Making preparations做準備
Unit 19 Opening and introducing the topic開場白和介紹主旨
Unit 20 Stating the poin...
