I delve into the interplay between CX and EX, exploring why their fusion equals a comprehensive human experience. I dug deeper to find out why trust is the linchpin of the human experience, how great human societies were built, and examine its profound impact; we are living in a hyper-trust deficit world. It's getting exponentially easier to connect us humans, but also exponentially harder to distill #trust-as machines and AI get thrown into the mix. Again, we must go long on #humanity and AI and not short on humanity or AI. The fun part, with creative freedom, the book also includes a series of fictional short stories, my utopian take on how the world might be like in the near-distant future year 2050.
