This book is for anyone who has experienced a difficult person at work. Revealing the nine different types of difficult people, there's a quick quiz so you can work out the personality type you're dealing with, and how to communicate with them effectively. ● Decode the warning signs through stories of each type ● Discover practical tools and techniques for dealing with each type ● Find short exercises to help you build the right mindset for success ● Boost workplace relationships with videos and an online quiz
