Although physicians and hospitals are receiving incentives to use electronic health records (EHRs), there is little emphasis on workflow and process improvement by providers or vendors. As a result, many healthcare organizations end up with incomplete product specifications and poor adoption rates.
Process Improvement with Electronic Health Records: A Stepwise Approach to Workflow and Process Management walks you through a ten-step approach for applying workflow and process management principles regardless of what stage your organization is in its EHR journey. Introducing workflow and process mapping as essential elements in healthcare improvement, it includes detailed guidance, helpful tools, and case studies in each chapter. It also:
Compares EHR workflow and process management to other continuous quality improvement methodologies
Highlights the processes that need to be addressed in EHR workflow and process redesign
Describes the level of detail necessary for workflow and process mapping to be effective
Explains how to create change agents and offers time-tested change management tools
The book describes the process for getting stakeholders to create, document, and validate new workflows and processes. Using case studies to illustrate the unique requirements of health information technology (HIT) and EHR acquisition, this reference provides you with simple yet powerful tools—along with step-by-step guidance—for the effective use of workflow and process mapping within healthcare.
Contents
Introduction to Workflow and Process Management in Health Care
Context of Workflow and Process Management in Health Care
Workflow and Process Management for Clinical Transformation
Challenges of Workflow and Process Management in Health Care
Workflow and Process Management Defined for Health Care
Case Study 1.1: Workflow for Preventive Screening
Workflows and Processes Performed by Knowledge Workers
Case Study 1.2sis-Drug Selection
Challenges and Needs for Workflow and Process Management for Knowledge Workers
Case Study 1.3: Sequencing of Data in an EHR
Key Points
References
Workflow and Process Management Overview
Definitions of Terms: Workflow and Process Management
Definitions of Terms: Process and Workflow
Case Study 2.1: Poor Dataflow Yields Medical Error
Definitions of Terms: Workflow and Process Mapping
Relationship of Workflow and Process Management for EHR and HIT to Other CQI Methodologies
Health Care Workflow and Process Management Timing
Health Care Workflow and Process Management Stakeholders
Case Study 2.2: Redesigning a Patient Room for a New Hospital
Case Study 2.3: Clinic Staff Mapping the Refill Process
Relationship and Importance of Workflow and Process Management to Change Management
Steps in Workflow and Process Management
Key Points
References
Step 1: As...
