Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 16th edition of The Pocket Guide to the Baldrige Criteria begins with commonly asked questions about the Award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.

Author Bio

Mark Graham Brown has been consulting with organizations on improving performance since 1979. He has worked with business and government organizations in the U.S. and 16 other countries, and is regarded as one of the leading experts on performance measurement/balanced scorecard and the Baldrige model. Mr. Brown is the author of the first bestselling book ever written on the Baldrige criteria that has been updated every year since 1990. He is also the author of three books on balanced scorecards. Mark's corporate clients include: Bose, Medtronic, Wells Fargo, Farmers Insurance, ESAB, PepsiCo, Momentum Textiles, Promega, and Bechtel. Non-profit/government clients include: New Zealand Business Excellence Foundation, Palomar Medical Centers, California State University,

Department of Energy, Centers for Disease Control, U,S, Navy, Army Corps of Engineers, Los Angeles Unified School District, and the City of Los Angeles. Mr. Brown conducts public workshops for the Institute for Management Studies and the California Council for Excellence. He has his own consulting practice in Manhattan Beach, California.